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Ordering Information

orders@howw.com


Orders will only be accepted via fax, email or mail.

Repeat Orders: Please provide the Invoice number or PO number from your previous order.

Split/Drop Shipments: $20.00 charge per address for full cases. Please send drop ship addresses in excel format.

Standard Production Time: 15 business days from the day after your order and artwork is approved (unless otherwise noted.) Please note that holidays may effect lead times. Large orders or orders requiring multi-color imprinting may require additional production time.

Blank Goods: Ship in 3 business days. Large quantities may require additional time for assembly.

Rush Service: Please consult factory for availability and charges.

Returns: All orders are custom made whether blank or imprinted. Any damage or defective product must be reported to the factory within 10 days of receipt. No returns are accepted without factory authorization.

We will ship via the most economical method unless otherwise specified.

If no date is specified we can not be held accountable for late shipments.

It is our policy to send a pre-production sample on all orders over 1,000 pieces. You will be charged a $25.00(v) set up fee plus overnight shipping. If you would like to waive your preproduction sample, you must indicate this on your purchase order.

 

Battery Life

All electric circuits are made in China and battery life may vary depending on cycle choice per user. The brightness of the LED light will continue to dim as the batteries run down. Depending on cycle choice tests show 7 - 15 hours of battery life.

 

Samples

samples@howw.com

Random Samples are charged at EQP plus freight.

2 Samples sent at no charge with supplied shipper number.

Samples will be shipped same day prior to 1pm Central Time. All orders received after 1pm will be shipped the next business day.

Sample Kits ship in 3 business days

 

Credit Terms Policy

For New Customers or existing inactive accounts of 12+ months: Full prepayment is required. Net 30 day terms will be determined upon credit approval for future orders.

For existing accounts in good credit standing: Terms net 30 days.

For existing accounts in poor credit standing: Full prepayment required.

For large orders, prepayments are required. The amount will be determined based upon the size of the order and credit history. Terms of balance will also be determined upon credit approval.

A Credit Card is required for all accounts. If your bill is not paid in 30 days it will be automatically applied to your credit card. We accept Visa, Master Card, American Express, Discover Card, ACH and checks. A 3% credit card fee will be added to the total for orders exceeding $3000.00. The 3% fee can be avoided with either an ACH or check received prior to shipment.
 

Additional Notes & Policies

Product Care:
Please hand wash all products prior to first use. Howw Thermal Drinkware is top-rack dishwasher safe, all other products are hand-wash only. Remove electronic LED bases before washing.

Some product components may be imported from overseas.

Prices & product availability subject to change without notice.

HOWW reserves the right to discontinue any product without notice.

HOWW ORDER TERMS AND CONDITIONS

This is a complete and exclusive statement of the understanding between the parties, and is an acceptance of Buyer's order, conditioned upon Buyer's assent to all of the provisions hereof as the sole terms and condition of the sale.  Acceptance of goods, in whole or in part, or other assent by Buyer to the terms and conditions hereof shall constitute an agreement to all the terms and conditions herein, including HOWW Manufacturing Company, Inc.'s ("HOWW") limitation of warranty and liability, and all other terms on the face and reverse sides of this Acknowledgement, regardless of any contrary statements or representations not contained herein. 

ARTWORK - Buyer represents and warrants that all artwork/proofs submitted to HOWW is done so free from the rightful claim of any person or entity by way of patent, copyright, service mark or trademark infringement or the like. Custom molded product - Buyer represents and warrants that all designs submitted to HOWW to manufacture for Buyer is done so free from the rightful claim of any person or entity by way of patent, copyright, service mark or trademark infringement or the like. PREPRODUCTION SAMPLES - BUYER WAIVES ALL RIGHTS WITH REGARDS TO EXACT COLOR MATCH WHEN A PREPRODUCTION SAMPLE OFFER IS REFUSED OR DECLINED. Any order that has received art approval is now placed in work in progress and the buyer (distributor) will be responsible for all charges listed within this acknowledgement.

INDEMNIFICATION-  For all of the goods purchased under this Acknowledgement which are supplied by HOWW in accordance with artwork/proofs, materials, designs or specifications furnished or designated by the Buyer, Buyer agrees that, at its sole cost & expense, it shall defend, indemnify and hold HOWW harmless from any expense (including reasonable attorney's fees), costs, claims or judgements for damages and costs which may be made or brought on account of any alleged infringement of any patents, copyrights, service marks, trademarks, or the like it.  HOWW SHALL NOT BE LIABLE, IN ANY EVENT, TO BUYER FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RESULTING FROM INFRINGEMENT OF PATENTS, COPYRIGHTS, SERVICE MARKS, TRADEMARKS, OR THE LIKE.

WARRANTY - THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION STATED IN THIS ORDER ACKNOWLEDGEMENT. DAMAGE OR DEFECTIVE GOODS MUST BE REPORTED UPON TEN (10) DAYS OF DELIVERY. THE DAMAGED OR DEFECTIVE PRODUCT MUST BE IN THE ORIGINAL PACKAGING FOR ANY CLAIM TO BE MADE.  It is agreed that in the event of the breach of any warranty, the sole and exclusive liability of Howw shall be limited to repairing or replacing the non-conforming goods.  Howw shall not be liable for any other damages, whether special, indirect or consequential, which are hereby are specifically excluded, and this exclusion shall remain in full force and effect even if the remedies for breach of warranty provided in the Acknowledgement fail of their essential purpose.

THIS ACKNOWLEDGEMENT SUPERSEDES ANY WRITTEN OR VERBAL AGREEMENT.

This Acknowledgement shall be construed and enforced in accordance with the laws of the State of Illinois.  Any action in law or suit is equity, or other judicial or administrative proceeding for the enforcement of any provision of this Acknowledgement shall be instituted only in the Circuit Court of Cook County, Chicago, Illinois.

SHIP DATE - The ship date of your order is subject to change as agreed upon or will be 2 weeks after your artwork/proof approval. *ALL DROP SHIPS WILL REQUIRE A QUOTE AND CAN DELAY SHIP DATE IF DROP LIST IS NOT SUBMITTED WITH PO*

PLEASE NOTE THAT ANY CHANGES TO THE ORIGINAL ORDER COULD INCUR FURTHER COSTS WHICH WILL BE ADDED TO YOUR FINAL INVOICE. ADDITIONAL CHARGES THAT ARE LISTED BELOW MAY APPLY:

• Pallet charge - $30 each

• Drop ships to multiple locations - $20 each – full box 

• Box labels - $1.00 each

• Attaching supplied holograms or UPC codes - $0.25v

***HOWW PRODUCTS ARE PLASTIC; EITHER ACRYLIC, POLYSTYRENE, or POLYPROPYLENE ***