Orders will only be accepted via fax, email or mail.
To expedite processing please provide us with the following information when ordering:
• Your Company Information
• Product Number and Description
• Product Color/Inserts/LED Colors
• Imprint Color - Specify PMS Number
• Imprint Location
• Imprint Copy/Size
• Shipping Method *
• Shipping Address
• Required In-Hands Date **
• Preproduction Proof Required ***
Repeat Orders: Please provide the Invoice number or PO number from your previous order.
Split/Drop Shipments: $5.00 charge per address.
Standard Production Time: 10 business days from the day after your order and artwork is approved (unless otherwise noted.) Please note that holidays may effect lead times. Large orders or orders requiring multi-color imprinting may require additional production time.
Blank Goods: Ship in 3 business days. Large quantities may require additional time for assembly.
Rush Service: Please consult factory for availability and charges.
Returns: All orders are custom made whether blank or imprinted.
Any damage or defective product must be reported to the factory within 15 days of receipt. No returns are accepted without factory authorization.
• Samples are charged at EQP plus freight.
• Samples will be shipped same day prior to 1pm Central Time. All orders received after 1pm will be shipped the next business day.
• Sample Kits ship in 3 business days.
Credit Terms Policy
1. For New Customers or existing inactive accounts of 12+ months: Full prepayment is required. Net 30 day terms will be determined upon credit approval for future orders.
2. For existing accounts in good credit standing: Terms net 30 days.
3. For existing accounts in poor credit standing: Full prepayment required.
4. For large orders, prepayments are required. The amount will be determined based upon the size of the order and credit history. Terms of balance will also be determined upon credit approval.
5. A Credit Card is required for all accounts. If your bill is not paid in 30 days it will be automatically applied to your credit card. We accept Visa, Master Card & American Express.
* We will ship via the most economical method unless otherwise specified.
** If no date is specified we can not be held accountable for late shipments.
*** It is our policy to send a pre-production proof on all orders over 1,000 pieces. You will be charged a $25.00(v) set up fee plus overnight shipping. If you would like to waive your preproduction proof, you must indicate this on your purchase order.
All artwork must be sent on disk or emailed to firstname.lastname@example.org
Please Note: Artwork will be sized to fit maximum imprint area
unless otherwise noted on your Purchase Order.
Acceptable file types (MAC based):
Vector Based Art:
• Adobe Illustrator CS2: Convert all text to outlines.
• Adobe InDesign CS2: Convert all text to outlines.
Raster Based Art:
• Adobe Photoshop CS2: Flatten all text. Minimum 300 dpi, sized to imprint area.
All art should be clean, properly sized and color separated.
Unacceptable art will be subject to art charges.
Art Charges: Type-Setting: $25.00 (v)
Clean-Up/Color Separation: $50.00 (v)
Type Styles: Please email email@example.com to check font availability.
Digital Printing - Spot & 4-Color Process Printed Inserts:
• Desk Caddy Insert: 8”W x 3 1/2”H with 1/8” bleed
• 12oz or 16oz Cup Insert: 7 1/4”W x 5”H with 1/8” bleed
Photoshop CS2: TIFF, EPS, JPG, PSD
Minimum 300 dpi, CMYK images accepted.
Due to limitations associated with digital printing, we are unable to guarantee color matching on travelware inserts, pint inserts & decals.
For more exact color off-set printing is available, minimum order of 500 pieces.
Stock Imprint Colors:
Pantone Matching System Color Guide is used for all printing. Color shown on screen may vary from actual printed colors.
All electric circuits are made in China and battery life may vary depending on cycle choice per user. The brightness of the LED light will continue to dim as the batteries run down. Depending on cycle choice tests show 7 - 12 hours of battery life.
Additional Notes & Policies
Please hand wash all products prior to first use. All products (except compartment drinkware and insulated travelware and pints) are top-rack dishwasher safe - however, to extend the life of your cup and imprint, we recommend hand washing with mild-detergent. Additionally, the use of harsh detergents and commercial dishwashers is not recommended. Remove electronic LED bases before washing.
Some product components may be imported from overseas.
Prices & product availability subject to change without notice.
All molded products are FDA approved and Prop 65 compliant.<